Detailed Service Guarantees

99.9% Server Uptime

We have set up our cloud hosting system using stable hardware and heavily customized software. Our admins have installed a tweaked version of SELinux on each of our servers to guarantee utmost protection and reliability. We have installed a number of anti–DDoS units in addition to powerful firewall programs to make sure our network is impenetrable and safe.

All Linux cloud plans plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the detailed service guarantees stays the same.

99.9% Network Uptime

If you want to supply a premium–quality web hosting service, you can hardly lean on the default network configuration in a datacenter. We’ve built our own custom internal network in order to ensure a faster–than–the–blink–of–an–eye connection speed with the outside world.

And because of this, irrespective of which data centers you choose: our USA data center, our UK data center, in our FI data center, in our East Europe data center or our AU data center, you will enjoy an assured 99.9% network uptime. And this guarantee is valid for all hosting solutions offered in each datacenter.

A 30-Day Money Back Guarantee

Like with every other service, when it’s your hard–earned money at stake, you cannot feel truly safe. For this reason, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In the event that you don’t feel pleased with our hosting service or in case you have to use a bit more powerful hosting solution, like a Linux VPS web hosting plans or even a dedicated servers – we’ll give you a full refund, without secret fees or refund taxes.

24/7 Technical Support

In the event that you have a web hosting company, your customer service technicians are of great importance. This is why we have mindfully hand–picked a very competent group of technicians, each with several years of experience behind his back. Thanks to them, we offer 24×7 support with each of our hosting plans.

And not only that, we offer a 1–hour response time guarantee. All tech support requests are replied to in under sixty minutes and our average response time is under twenty minutes!
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