The accessibility to the customer and technical support that a cloud hosting company offers will tell you a lot about the services they offer as well. If you're allowed to use just e-mail messages and / or tickets, you have almost certainly come across a reseller and not the actual website hosting provider. If this is the case, you'll have to wait for a couple of days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to contact the real website hosting company for additional help. When the supplier can provide different means of communication with short response time available at any time, they are almost certainly the top provider, not just a reseller. Therefore you will get prompt assistance and top-notch support since they will have instant access to the servers where your account is. Whatever the issue - sales or technical, it is always better to have the option to get in touch with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Cloud Hosting

We provide 24/7 billing, customer and technical support for our Linux cloud plans. Even if you aren't our client yet and you have questions, we will assist you in a timely manner and provide the necessary info, so as to give you a choice to make the best decision when you buy a new web hosting account. We are available anytime, including weekends and holidays, and we provide you with various ways of communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we now have several phone numbers globally, thus you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to get support for any task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you can benefit from our 24/7 technical support services even on official holidays. All of your sites will be available constantly and so will we. With many different communication options, you are able to choose the most convenient method to get in touch with us and learn more about our solutions in case you do not have an account yet, or ask for assistance if you're already one of our customers. You can call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour reply time guarantee, though it hardly ever takes over 20 minutes to get assistance no matter the complexity of the trouble. With our customer and technical support services, we'll be there for you when you need us, not several days later.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide includes 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any pre-sales or general questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers around the globe, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech issues because it is much easier to keep track of what is going on. The maximum guaranteed response time for all the email messages and tickets is 60 minutes, yet it hardly ever takes that long to receive assistance. In case you acquire the Managed Services upgrade that we offer, our administrators can also assist you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive prompt support in general, let alone when you operate an entire server, so each and every dedicated server that we offer includes 24/7 support with 1-hour response time guarantee regardless of the matter. The service is absolutely free for any type of difficulties with the server or the software that was installed by our admins through the setup, which means that you can contact us as many times as you wish, even during holidays. You can either open a ticket from the billing area or you can send an email message, and the actual answer time for either of these rarely surpasses thirty minutes because we have administrators available 24x7. In case you require general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on three continents or you could employ our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, that you're able to add to your server package from the billing Control Panel.