A ticketing system is the most popular communication medium that web hosting companies offer to their clients. It’s typically part of the billing account and is the fastest way to resolve an issue that requires some time to examine or that has to be forwarded to a system administrator. In this way, all responses added by either party will be kept in the same location in the event that somebody else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to perform a particular task or to touch base with the hosting company’s tech support team. If you wish to manage several domain names and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. Furthermore, it may take a significant period of time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with lots of other web hosting companies, the ticketing system that we use with our Linux cloud plans is an indivisible part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not need to memorize different log-in credentials, as you’ll be able to manage both your tickets and the hosting account itself in one location. So, in case you have a question or run into a predicament, you can get in touch with our customer support staff momentarily. Our system comes with an intelligent search functionality. This implies that even in case you’ve posted a large number of tickets over the years, you’ll be able to find the one that you want without hassles. Also, you can check knowledge base suggestions for resolving commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting plans, was developed with the belief that you should be able to manage everything connected with your account in one single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or confront a difficulty, you can touch base with our customer service staff members right away without having to sign into a totally different system. You can browse through your web files or check various settings within your account while sending a new ticket or reading the answer to an old one. If you have an immense number of tickets and you want to track down a specific one, you can take advantage of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a reply in no more than an hour regardless of the essence of your inquiry or issue.