A live chat is among the methods of communication offered by some web hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is faster as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a phone call with an agent. Furthermore, if the problem that you experience requires some time to be reviewed and taken care of, you will be able to do something different at the same time instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service without charge as long as you have Internet accessibility even when your web hosting provider is based in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Hosting

As we consider the fact that many troubles are easily resolved if you chat with a live person, we supply a live chat service for all of our prospective and active customers. The chat is available every day and our support representatives will assist you with a variety of questions and troubles. In case you are not our customer yet, you'll be able to find out more about our cloud hosting plans and the web hosting environment in general so as to make sure that your web sites will operate effectively on our servers. In case you already have an account and you have some questions or you experience any problems with some of our services, you'll be able to join us on the live chat and we can provide you with the necessary details or help you troubleshoot the problem. You will have to open a support ticket for some issues that require more time or the help of a sysadmin, still for numerous common problems you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all of our Linux semi-dedicated hosting plans, you'll be able to find the replies for any questions you have or get numerous problems taken care of right away. Our service is accessible every day, so that you can get in touch with a representative even on weekends and holidays. In the event that you're unsure which package is better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you may come on our live chat before purchasing anything. If you are an active customer, you are able to get more info about account settings, billing issues as well as various common tech issues you may experience, for instance in case you are unable to set up an email account in a client on your personal computer. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.