Though this is not the mainaspect for you to recognize a dependable cloud hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and consult with a live person is a sign that you aren't working with a one-person company and that you can get in touch with somebody whenever you're looking for support. The phone support for website hosting services may range from general to dedicated, which means that the problems which can be resolved through a call vary depending on the provider. Generally, these issues are more basic and feature billing or 1st level tech issues since more complex tasks generally require a support ticket where both you and the sysadmins can track what is going on with a specific issue. Nevertheless, being able to call your supplier can save you considerable time and efforts for the countless small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Hosting

We know that the option to consult with a live representative is rather important, that's why we have 3 support lines globally (Australia, USA and UK) and you can reach us over the phone for fourteen hours a day. In case you consider acquiring one of our Linux cloud plans, for instance, you can phone us and learn more about our services before placing your order so as to be sure that we cover all the system requirements for your websites. Following your purchase, you can get in touch with us about all of the sales and / or billing difficulties you may experience, or get any general or basic tech info you need. We have aimed to find the balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours per day as a part of the support services for each and every semi-dedicated server plan that we offer. Since some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, still for all of your billing, general or minor tech issues you can always call us and we will help you instantly in order to save you the time you'll need to spend on creating a support ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our top-notch cloud platform or you can receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the UK and Australia along with an international number, so that you are able to call the one that is closer to where you live.