Client Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • All your assistance requests will be attended to in no more than sixty minutes after the ticket or e–mail was submitted. If your issue calls for further assistance from an admin, we’ll direct the ticket or the email to the person in charge, without delay and will leave a comment to let you know that more time will be required for reaching the best solution. And if you make use of the Managed Servers package, any of the server administration tasks included there will be executed whenever you specify.

  • Top quality support service

  • A Topflight Support Service

  • We’ll be available to you 24x7 to respond to any inquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need help handling server administration procedures, you can take advantage of our Managed Servers package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided the Web Site Control Panel with an extensive knowledge base, which offers elaborate explanations of its features and functions. Moreover, we have created detailed video tutorials that will further explain to you how to perform a certain action or troubleshoot a regularly encountered issue. The help articles and the tutorial videos are readily accessible from every section of the Web Site Control Panel through the Help and Videos buttons located in the top right corner.