Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Guarantee

  • Each ticket that you send to the tech assist Dept will be answered in approximately one hour. All normal questions will be addressed right away. However, if the service inquiry you have posted calls for the help of a capable administrator, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Top–quality Client Assistance Service

  • Our client help and support team will be on shift for you day and night to to respond to all assistance demand tickets that you submit. We offer customer assistance for the apps that are installed in advance on your web server. These include our custom designed Web Site Control Panel, the chosen OS and also the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • In the Web Site Control Panel that is available free–of–charge with your virtual server, you’ll discover an educational Help zone, incorporating all you need to know about running your web sites and software. We have included a wide array of how–to articles and video training that show the standard web site managing duties in an easy–to–understand fashion.